The customer visited on July 10th and praised the sound quality and cool lighting of TI.

Every order requires a deposit, according to our financial policy. 
We can't operate without a deposit. 
This is also the company's process. 
We hope you can understand, and we have cooperated so many times. 
We need more support from each other, and I believe that you must understand me.

Dear Sir, Thank you very much for your order.But I'm very sorry to tell you that we can't meet your target shipment as it is really urgent (only 5 days) As you know, it's peak season now, so the production times of all factories are a bit long. That's why I ask you to confirm the order ASAP. We will try our best to get the goods ASAP (about 15 days), but we can't accept that a one-day delay will require paying US$500. I believe that nobody can accept this point either, and I'm sure I have offered you a fast delivery date. Thanks for your understanding and support.

To keep my customers safe, it's important to provide excellent customer service, deliver high-quality products, and build trust through transparency and honesty. You can also offer a guarantee to assure customers of the quality and reliability of your product. Additionally, maintaining open communication and promptly addressing any concerns or questions can help build strong customer relationships.

1. First of all, express a sincere apology to the customer and appease the customer's current mood.
I can understand that you are feeling the same as I was before, but good things have to wait. Inform them that this is our best-selling product, and the factory production volume is very high. Big workers work overtime at 12 o'clock every day. 

2. Ask the factory about the latest production status and when it is expected to be completed. 

3. Tell customers that we are very strict about product quality and will do tests before leaving the factory. You can get it in the future as the best product, then send some factory video pictures appropriately. 

Yes, we accept custom packaging orders.