Complete two containers of T.I sound system,lighting,stage truss and led in Congo Shows, in the city of Lubumbashi.

1. First of all, express a sincere apology to the customer and appease the customer's current mood.
I can understand that you are feeling the same as I was before, but good things have to wait. Inform them that this is our best-selling product, and the factory production volume is very high. Big workers work overtime at 12 o'clock every day. 

2. Ask the factory about the latest production status and when it is expected to be completed. 

3. Tell customers that we are very strict about product quality and will do tests before leaving the factory. You can get it in the future as the best product, then send some factory video pictures appropriately. 

Passive

When it comes to providing a better price to a client, there are a few strategies we can consider:  First, I can offer volume discounts for larger orders, which means that the more they purchase, the lower the price per unit.

Additionally, we can explore any available promotions or special offers that can help lower the price. Another option is to discuss flexible payment terms or financing options that can make the purchase more affordable for the client.

Lastly, I can also consider bundling products or services together to provide more value at a discounted price. I always remember that it's important to find a balance between offering a competitive price and maintaining the profitability of client businesses.

All T.I. professional audio products have a 3-year warranty and lifetime maintenance.  However, if damage is caused by improper personal operation,we can sell the accessories for you to replace. I hope you understand it.

Sorry for the inconvenience caused to you. We will provide feedback to the factory later. Can you send me pictures and videos? I'll explain the situation to our engineering team and then get back to you, okay?