Why choose T.I Group?
Discover why T.I Group stands out in the industry. At T.I Audio, we specialize in delivering premium line array speakers and innovative stage lights, making us your go-to choice for unmatched audio and visual experiences. Trust our expertise to elevate your events with cutting-edge technology and unparalleled performance. Choose T.I Group for superior sound and lighting solutions.
Discover why T.I Group stands out in the industry and becomes a leading innovator in audio and visual solutions. At T.I Audio, we specialize in delivering premium line array speakers and innovative stage lights, making us your go-to choice for unmatched audio and visual experiences. Our commitment to excellence doesn't just end at product quality; it extends to unparalleled customer service and support.
With a top-notch technical team, we ensure that every product is meticulously designed and rigorously tested to meet the highest standards. This dedication to precision and quality allows us to offer cutting-edge technology that elevates your events to new heights. Our exceptional art design team brings a unique aesthetic perspective, ensuring that our stage lights and audio systems not only function flawlessly but also enhance the overall visual appeal of your performances.
Furthermore, backed by a 14-year branding reputation, we have earned the trust and loyalty of clients worldwide. This rich history of success is a testament to our commitment to delivering superior sound and lighting solutions that consistently exceed expectations. We aim to make your show the best in your local area, not just by providing top-tier equipment, but also by offering customized solutions tailored to your specific needs and vision.
Choose T.I Group for an unparalleled combination of expertise, innovation, and reliability. Trust our team to transform your events with state-of-the-art technology and exceptional performance, ensuring that every moment is memorable and impactful.
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Company
Where is your factory ? customer wanna go there and have a check?
Of course, my friend, you will be warmly welcome when you come.
We are in Panyu district, Guangzhou city. Let me send you our location later.
Products
What is your main market?
Our main markets are Europe, the United States, Japan, South America, and Africa. In fact, we have customers all over the world, and our products also have certificates required by various countries.
When the customer is in a hurry, and then ask for a fine over time, how do you respond to a few hundred dollars a day?
Dear Sir, Thank you very much for your order.But I'm very sorry to tell you that we can't meet your target shipment as it is really urgent (only 5 days) As you know, it's peak season now, so the production times of all factories are a bit long. That's why I ask you to confirm the order ASAP. We will try our best to get the goods ASAP (about 15 days), but we can't accept that a one-day delay will require paying US$500. I believe that nobody can accept this point either, and I'm sure I have offered you a fast delivery date. Thanks for your understanding and support.
Shipping
The shipping cost is high, can I have a cheaper way?
Yes, shipping by sea will be economical, and it will take X days.
Customization
When the delivery time reported to the customer has arrived, the factory has not finished, how to reply when customer is asking?
1. First of all, express a sincere apology to the customer and appease the customer's current mood.
I can understand that you are feeling the same as I was before, but good things have to wait. Inform them that this is our best-selling product, and the factory production volume is very high. Big workers work overtime at 12 o'clock every day.
2. Ask the factory about the latest production status and when it is expected to be completed.
3. Tell customers that we are very strict about product quality and will do tests before leaving the factory. You can get it in the future as the best product, then send some factory video pictures appropriately.
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