Using light and shadow to cut spatial dimensions, allowing product stories to be reborn in a T-shaped matrix.

Sorry for the inconvenience caused to you. We will provide feedback to the factory later. Can you send me pictures and videos? I'll explain the situation to our engineering team and then get back to you, okay?

To keep my customers safe, it's important to provide excellent customer service, deliver high-quality products, and build trust through transparency and honesty. You can also offer a guarantee to assure customers of the quality and reliability of your product. Additionally, maintaining open communication and promptly addressing any concerns or questions can help build strong customer relationships.

1. First of all, express a sincere apology to the customer and appease the customer's current mood.
I can understand that you are feeling the same as I was before, but good things have to wait. Inform them that this is our best-selling product, and the factory production volume is very high. Big workers work overtime at 12 o'clock every day. 

2. Ask the factory about the latest production status and when it is expected to be completed. 

3. Tell customers that we are very strict about product quality and will do tests before leaving the factory. You can get it in the future as the best product, then send some factory video pictures appropriately. 

Here is our EXW (factory) price. All the prices in the lists are subject to our final confirmation.
In general, our prices are given on an EXW basis.Of course, if you need the shipping agent, we can also help you contact the shipping agent for your reference.

I totally get it if you find the price to be expensive. We always strive to provide the best value for our products, taking into consideration factors like quality, materials, and production costs. However, I'd be happy to discuss your specific needs and explore any potential options.

What's the quantity? I'll see if we can ask our engineers to see if it is possible to reduce some configurations for you.