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All T.I. professional audio products have a 3-year warranty and lifetime maintenance.  However, if damage is caused by improper personal operation,we can sell the accessories for you to replace. I hope you understand it.

We usually need 15-20 working days for delivery time, but if you have any special or confirmed orders today, I will try to apply for a top urgent order with a faster delivery time for you, my friend.

1. First of all, express a sincere apology to the customer and appease the customer's current mood.
I can understand that you are feeling the same as I was before, but good things have to wait. Inform them that this is our best-selling product, and the factory production volume is very high. Big workers work overtime at 12 o'clock every day. 

2. Ask the factory about the latest production status and when it is expected to be completed. 

3. Tell customers that we are very strict about product quality and will do tests before leaving the factory. You can get it in the future as the best product, then send some factory video pictures appropriately. 

Now we must submit the warehouse entry list at least 2 days in advance; otherwise, the goods will not be received at the warehouse. Because our space needs to be applied for in advance and it is full every day, we can't get the goods on the spot, but we can get them immediately. Please understand.

Our main markets are Europe, the United States, Japan, South America, and Africa. In fact, we have customers all over the world, and our products also have certificates required by various countries.