TI concert ：Carving Heartbeats with Light Waves, Reshaping Time and Space with Sound Waves.

Sorry for the inconvenience caused to you. We will provide feedback to the factory later. Can you send me pictures and videos? I'll explain the situation to our engineering team and then get back to you, okay?

Of course, my friend, you will be warmly welcome when you come.
We are in Panyu district, Guangzhou city. Let me send you our location later.

Yes, my friend. You are buying from our factory directly at the factory price.
T.I Audio,a leading pro audio manufacturer brand in China for 14 years,.
We have been selling to more than 100 countries in the world.

It's suggested that you adopt Trade Assurance. We have joined Trade Assurance Service to protect your order so as to ensure that we deliver on time and provide quality products as required. All I need to do is draft a Trade Assurance Order on Alibaba and then send the order link to you, by which you can confirm the order and make the payment via T/T, credit card, or e-checking into the account of Citibank designated by Alibaba.

In short, you only need to confirm the order and make the payment, while I will be responsible for subsequent matters such as production, delivery, customs clearance, and logistics. At the same time, if you can also contact our local agent for payment, this may make you more comfortable.

1. First of all, express a sincere apology to the customer and appease the customer's current mood.
I can understand that you are feeling the same as I was before, but good things have to wait. Inform them that this is our best-selling product, and the factory production volume is very high. Big workers work overtime at 12 o'clock every day. 

2. Ask the factory about the latest production status and when it is expected to be completed. 

3. Tell customers that we are very strict about product quality and will do tests before leaving the factory. You can get it in the future as the best product, then send some factory video pictures appropriately.