The first day of the T.I Audio March Competition officially began

1. First of all, express a sincere apology to the customer and appease the customer's current mood.
I can understand that you are feeling the same as I was before, but good things have to wait. Inform them that this is our best-selling product, and the factory production volume is very high. Big workers work overtime at 12 o'clock every day. 

2. Ask the factory about the latest production status and when it is expected to be completed. 

3. Tell customers that we are very strict about product quality and will do tests before leaving the factory. You can get it in the future as the best product, then send some factory video pictures appropriately. 

Yes, we accept custom packaging orders.

According to the arrangement of the order, the production time of our factory is generally 15–20 days, and the shipping to your country is about 40–45 days, so you need to execute the order plan 2 months in advance to receive it.

All T.I. professional audio products have a 3-year warranty and lifetime maintenance.  However, if damage is caused by improper personal operation,we can sell the accessories for you to replace. I hope you understand it.

Sorry for the inconvenience caused to you. We will provide feedback to the factory later. Can you send me pictures and videos? I'll explain the situation to our engineering team and then get back to you, okay?