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Hello! We will arrange for personnel to inspect all goods before shipment. We conduct spot checks on functional products during production, and we also conduct a second spot check when they are put into the warehouse. If there is no problem with the product quality, we will arrange delivery. If there is any problem, we will not ship it. However, if the arriving customer finds that there is indeed a quality problem with the product, we will cooperate to assist in handling it, but there is no way to return it.

Yes, we accept custom packaging orders.

1. First of all, express a sincere apology to the customer and appease the customer's current mood.
I can understand that you are feeling the same as I was before, but good things have to wait. Inform them that this is our best-selling product, and the factory production volume is very high. Big workers work overtime at 12 o'clock every day. 

2. Ask the factory about the latest production status and when it is expected to be completed. 

3. Tell customers that we are very strict about product quality and will do tests before leaving the factory. You can get it in the future as the best product, then send some factory video pictures appropriately. 

Of course, my friend.  We can help put your logo on the flightcases of goods for free, only for you.
As for product, Yes, sure, we accept OEM. If you need to customize your own logo, our minimum order quantity is ~pcs, and the cost is also different. Are you the person in charge of this project? You may want to discuss it with your team. Check it out and update our quotation after confirmation.

I'm sorry; this is the company's regulation. 
There are many people working here, so we must strictly follow the company's regulations; otherwise, it will be very messy and quite difficult for the financial department. 
Please understand that we cannot help you with the payment request, but I can give you preferential treatment and a guarantee on the quality and price of the goods.