Customer visits vlog on April 27. Experience the magnificent music together.

To keep my customers safe, it's important to provide excellent customer service, deliver high-quality products, and build trust through transparency and honesty. You can also offer a guarantee to assure customers of the quality and reliability of your product. Additionally, maintaining open communication and promptly addressing any concerns or questions can help build strong customer relationships.

All T.I. professional audio products have a 3-year warranty and lifetime maintenance.  However, if damage is caused by improper personal operation,we can sell the accessories for you to replace. I hope you understand it.

T.I Pro Audio is the top audio manufacturer in China.
With over 14 years of experience in more than 100 countries around the world, 
We focus on high-quality and tech developments these years,and  our company puts 50% of its profits into updating products to win the market around the world.
All T.I. professional audio products have a 3-year warranty and lifetime maintenance.

Every order requires a deposit, according to our financial policy. 
We can't operate without a deposit. 
This is also the company's process. 
We hope you can understand, and we have cooperated so many times. 
We need more support from each other, and I believe that you must understand me.

1. First of all, express a sincere apology to the customer and appease the customer's current mood.
I can understand that you are feeling the same as I was before, but good things have to wait. Inform them that this is our best-selling product, and the factory production volume is very high. Big workers work overtime at 12 o'clock every day. 

2. Ask the factory about the latest production status and when it is expected to be completed. 

3. Tell customers that we are very strict about product quality and will do tests before leaving the factory. You can get it in the future as the best product, then send some factory video pictures appropriately.